Finding the needed sales info was just a hassle
I tried navigating through the available sales and product information to understand what I needed before signing up. It took me a while to locate the relevant details because the website and software menus were not straightforward. Important information about the calling tools and database features felt scattered and not all in one place. There was no clear navigation or search feature that led me quickly to billing or training descriptions, which caused a lot of extra browsing. Because of this, I felt the process was inefficient and somewhat time-consuming. Only once I had passed this stage did the onboarding and actual use become clearer. But honestly, the difficulty in finding the right pre-purchase information could have been avoided with better structure and clearer labelling upfront.