Finding the billing info was such a hassle
Honestly, I found the billing and payments section frustrating. I was trying to figure out when my next invoice was due, but it took me a long time to locate the correct page; the navigation isn't very intuitive. Once I finally got there, the information was just okay — not clearly presented but at least it was all there. The payment process itself didn't seem smooth; I wasn’t fully sure if my payment had gone through or not because confirmation messages were vague. On the plus side, automatic updates to the billing page did seem to keep my data current, but that didn't make the overall experience better. The telephonic support wasn’t much help either; I felt like I was being bounced around with no direct answers. I guess the sign-up and invoicing are done securely enough, but if I had to do this again, I’d expect a much clearer system for tracking payments. Mostly, I struggled to find what I needed and the mix of features didn’t really make the process easy to follow.