Finding support was tricky, honestly speaking
Looking back at my interactions with the support services, I would say it was more difficult than I expected to find the help I actually needed. The portal had multiple sections and while I thought navigating it would be straightforward, it was quite overwhelming trying to locate specific answers to my questions. Phone support was available but timing didn’t always align with when I needed assistance, so I ended up going round in circles before finally getting through. The documentation was helpful in parts but not comprehensive enough for me to feel confident alone. One positive thing I can say is that once I did connect with a support person, they were polite and tried to help as best they could. However, the overall experience left me frustrated and I would advise anyone using the platform to set aside some extra time for getting familiar. It’s not an effortless process, and I found myself wishing there was a more intuitive way to access needed resources quickly. That’s how I’d explain it to a friend—more complicated than I thought it would be.