Finding support was more work than I expected
I have explained my struggle before but honestly, getting the support I needed took much effort. The platform offers telephonic assistance and a help section, but every time I tried to reach out, navigating the menus was confusing. Sometimes I was put on hold for long periods, other times I had to repeat my issue multiple times. Training resources were decent; however, it was not always clear what applied to my situation until after asking multiple questions. Searching the database documentation was cumbersome, and automatic updates sometimes changed the interface without clear notes. While the payment and invoicing part was straightforward, to get help with it still required patience. Overall, it was a mix of some things working fine and others being a drain. I’m still unsure if this level of effort will always pay off, but at least I managed to get my questions answered after enough persistence.