Finding support info wasn't quite straightforward
I've been using the software and overall, finding what I needed in the support and communication area was manageable but not entirely smooth. The initial onboarding guides were pretty clear, but when I needed to track down specific solutions or contact details for telephonic support, it took longer than I expected. The help section was decent, but sometimes the terminology used confused me as I searched for particular features relating to the dialer and database usage. Though calling the support helpline directly yielded quicker answers, I would have preferred a more intuitive navigation experience on their portal. The automatic updates also changed some interface elements, which I only noticed after contacting support. They were polite and quick on the call, but I had to explain my problem multiple times because the tooltips on the dashboard weren’t very descriptive. Still, for the most part, I found enough info to proceed without getting stuck too long, but a little more clarity on where exactly to find resources or contact methods would improve the experience. I would recommend it to others but ask them to be patient when seeking out specific support options.