Finding support info isn’t as easy as I expected
Honestly, finding exactly what you need from support isn’t always straightforward. The resources are there, but you have to dig through multiple sections to get to the right information. I’ve explained this to people before because it’s a little frustrating when you want a quick answer about updating your database or using the dialer smartly. The telephonic support is helpful once you find their number, and the staff do answer patiently without rushing. But the online help feels a bit scattered and not always easy to navigate for someone who’s been through onboarding. I imagine for new users, this might lead to a fair bit of phone time just to confirm basic details. It’s good enough, though, and you can generally get what you need without too much trouble once you’re familiar with where to look. In summary, it’s not a seamless instant fix but the support does the job if you’re willing to spend a little time.