finding support felt like a scavenger hunt
I’ve had my share of searching for help with the WFHI software. Sometimes it was easy to locate answers, while other times I felt like I needed a map. The resources are scattered across the portal, which makes it tiring to navigate. I had to dive into multiple sections just to find basic information about the telephonic support. The automatic updates are helpful, but they seem to come with no heads-up. Honestly, it puts a damper on what could be a straightforward experience. I wish the support team was more proactive in reaching out instead of waiting for me to stumble into the right forum. There were some moments of clarity, but overall, the effort made me weary. You really have to be persistent to get what you need. I’ve been at this for a while now, and I’ve explained the process to others more than I care to remember. If you’re willing to put in the effort to search and piece things together, you might find the answers, but it can be exhausting for sure.