Finding support documents was confusing

Finding support documents was confusing

Although I appreciated the prompt responses from telephonic support, I found it difficult to navigate the software to find the specific help topics I needed. The database and calling tools had clear interfaces, but searching for particular information during onboarding was confusing. The invoicing and payment sections were well organized, which helped reduce some frustration. However, I expected a more straightforward access to training materials and automatic update details. While the support staff was kind and patient, the overall experience of locating what I needed on my own left much to be desired. This made the learning curve steeper than I anticipated, and sometimes I just ended up calling support instead.