Finding stuff wasn’t straightforward, honestly
I’m going to keep this simple because it’s not the first time I’ve said something similar, and I don’t want to go over the same ground too much. Searching through the training materials and onboarding resources was pretty tedious. Half the time, I wasn’t sure if what I was looking for even existed or if I had the right document or video. The layout felt unintuitive, as though I had to dig through layers of information just to find a basic step or how-to on the call dialer or database features. One thing I’ll say is that the telephonic support did answer when I called, which counted in their favor, though it didn’t always lead to quick solutions. Honestly, if you’re hoping for straightforward, easy-to-navigate onboarding with clear steps, this might frustrate you, and I’d probably be looking elsewhere if I were doing it again. There’s some good stuff, but it’s hidden.