Finding resources took effort at times
During my onboarding, I found it surprisingly easy to sign up and make payments, the whole process was smooth there without any speed bumps. However, locating specific training materials was sometimes frustrating. One particular instance that stood out was when I needed guidance on configuring the database with the dialer tools; it took considerable searching through the modules before I found what was relevant, which was annoying given the urgency of the task. Aside from that moment, most resources seemed organized, and the automatic updates ensured I was working with the latest software version. Telephonic support was available when I needed it, though I tried to rely mostly on the training available online. I think with slight improvements in navigation and search functions, finding exactly what you need would become less time-consuming overall, making the entire onboarding smoother and more accessible.