Finding required info on sales was slow, no clear moment of clarity
I did not find the sales information easy to access or understand. When I first started, I hoped to quickly locate details about features and pricing, but the website and onboarding materials made it difficult. I spent a lot of time clicking around trying to find what I needed. The descriptions were often vague or repetitive without answering my basic questions. There wasn’t a moment where things suddenly clicked or where the information became clearly organized. The sign-up and payment steps were also confusing as it was not clear which services were included in the fees. Support was available on call but not very proactive in helping me find the sales info I wanted. Overall, I ended up feeling quite lost and gave up on trying to fully understand the product before deciding to purchase. This part of the experience definitely did not meet my expectations.