Finding payment info was tough, support couldn’t fully help
I was initially optimistic about the billing and payments section because the system looked straightforward. On one side, the interface does have all the necessary elements, including invoices, payment options, and a clear sign-up flow for new users. They also provide telephonic support which I thought would be helpful if I got stuck. On the other side, navigating to find the exact billing details was surprisingly difficult. The organization of the payment history and invoices didn’t follow the easy order I expected, requiring more clicks than necessary. I tried calling support for assistance, and while the person was polite, they didn’t fully resolve my issues. This left me feeling somewhat frustrated because I had to invest extra time just to understand where and how payments were processed. In the end, I wouldn’t say the system was efficient enough for me to recommend it based on this experience. It makes me doubtful if the next time I need to handle billing, I will be able to do it without help again. So plainly putting it, I found the billing and payments experience not user-friendly, and it fell short of my expectations completely.