Finding payment info was a mild challenge
I found accessing the billing and payments information a bit of a mixed experience. On the one hand, the invoices were generally clear once I located them in the dashboard, and the payment process itself seemed secure enough. However, initially, it wasn’t easy to find the billing section; the layout didn’t make it obvious where to check payment history or download receipts. It required some exploration and a few calls to support to get familiar with the process. The sign-up and invoicing were mostly automated, but the emailing of invoices didn’t always come right away, which was slightly inconvenient. I would say that once you get past the initial navigation hurdle, managing payment details becomes straightforward, but the effort to reach that point was more than I would expect for such a service. WFHI could improve by making the billing area more accessible and the payment documentation clearer at first glance.