finding manuals was easy but support call waiting wasn’t great
I was trying to figure out some details about how the dialer syncs with the database and luckily found the manuals very straightforward and easy to navigate, which definitely helped. They had useful screenshots and step-by-step guides that made this part easy to manage on my own. However, when I tried calling support for some other setup questions, the wait times were quite long and a bit frustrating, especially during busy hours. I wasn't sure if there was an alternative way to get the answers quicker, like chat or email, as I couldn't find clear information on that. Still, once I did get through, the support was helpful and patient. So, the manuals being accessible was a real plus, but the difficulty in getting quick telephonic help was a downside. I’m left thinking some better communication about contact options would improve the experience, because waiting did detract from an otherwise solid support setup.