Finding info was doable but odd in parts
I felt overall pretty neutral about finding what I needed during pre-purchase. The sales and description pages were functional and mostly helped me understand the software and training options. It was not always obvious where to find specific details on things like the dialer tool or database functions, which made the search a bit slower than I hoped. The sign-up and payment sections were more straightforward and I managed those without much trouble. Some of the terminology in the documentation was technical, which sometimes made it harder to immediately grasp the workflow setup. Support was available but I didn’t always want to rely on them when trying to locate quick info myself. So the experience did its job but wasn’t particularly seamless or super quick. In the end, it worked but left me thinking the information architecture could be just a little more intuitive to speed things up for new users.