Finding info was a mixed journey, not fully smooth
Overall, I found the process of locating relevant information before purchase to be an inconsistent experience. On one hand, the sign-up, invoicing, and payment steps were quite clear and easy to navigate, which I appreciated since it allowed me to start quickly. However, when I tried to research how the dialer and database features would specifically support my work, it was not so straightforward. The available training materials and explanations felt either too high-level or outdated compared to what I experienced during actual use. For example, the explanations about how automatic updates impact the software's features weren't easy to find or understand beforehand. That left me uncertain about ongoing support and adjustments. Telephonic support was reachable and somewhat helpful once I was signed up, but initial clarity about the software’s day-to-day functionality was lacking. So I’d say the pre-purchase info felt patchy, though essential sign-up details were well handled.