Finding info was a bit harder than I thought
I was expecting to find all the pre-purchase details quickly on the platform, but it actually took me some time to locate everything I needed. The website and support did provide the information eventually, but navigation was not as intuitive as I hoped. For example, details about the calling tools and database features were scattered across different sections, so I had to jump around a bit. On the plus side, once I contacted telephonic support, they answered my questions comprehensively, which helped complete the decision process. In contrast to other software I have evaluated before, this one had a decent level of information but the presentation could be improved to reduce the back-and-forth searching. Despite these challenges, I feel I gained an overall understanding of the software capabilities along with the billing and invoicing process. So summing it up for a friend, it worked but wasn’t as smooth as expected to find everything at first.