Finding info took longer than I expected
Before buying this software, I assumed finding exactly what I needed would be quick, given its promises. However, the sales and pre-purchase process took much longer than I expected. The website's layout was somewhat cluttered and navigating through FAQs or product details wasn’t straightforward. While I appreciated the effort to provide training and detailed descriptions, locating specific information about features like the dialer or database access required more time and patience than I thought necessary. Compared with other platforms I had looked into, the initial experience here felt less streamlined. It was a bit frustrating because I just wanted to confirm if the software matched my remote workflow needs without too much hassle. On the positive side, once I reached out to the support team, their answers were helpful and clarified many questions. Yet, this delay before purchase slightly dampened my enthusiasm. I think improving the clarity and structure of pre-sale information could make the selection process faster and less confusing for future users.