Finding help wasn’t quite intuitive
I was expecting the training and onboarding to guide me pretty clearly through what I needed to do, but it took a bit longer than I thought to really find what was most useful. The documentation was there, but not always where I expected key points to be. When I was trying to figure out how to set up the database feature to match my workflow, for example, I had to dig through several sections before it clicked. There was a moment when the instructions finally made sense, but it only happened after I revisited areas multiple times. The dialer tools were similarly not immediately obvious in terms of how the interface was arranged, which added to the trial and error. While telephonic support was available, I rarely turned to it because I wasn’t sure if they could quickly direct me to the exact information I needed. So the overall experience was a bit less smooth than hoped, with that “Aha” moment delayed longer than ideal. Still, once I did find the right resources, using the product felt manageable. But I wouldn’t say it was easy to find everything at first attempt, which was a bit disappointing.