Finding help wasn’t always straightforward
I found the support and communication system generally helpful but sometimes it took quite a bit of effort to find exactly what I needed. When I was trying to troubleshoot something with the database feature or figure out how to better use the dialer, the resources and support options were there but not instantly obvious. I had to browse through a few menus and wait on calls before I got the right guidance. On the upside, once I connected with someone on the phone, their assistance was patient and thorough, which made a real difference. Automatic updates didn’t really disrupt my workflow, which was nice, and the invoicing process was clear once I understood it. So, while it wasn’t the easiest experience to get the right support at first, the overall communication felt solid. It just took more persistence than I expected to get to the right place within their system. If they could improve the initial discoverability of helpful resources, I’d find the whole setup even better and quicker to handle in moments of need.