Finding help was a real struggle
I really wanted to get the support I needed quickly, but the whole process felt frustrating. First, the support contact numbers and resources weren’t easy to find on the portal itself. When I eventually got through to someone, there was a delay before I could speak to a representative who could actually understand my problem. The instructions given were often unclear or incomplete which made the whole experience worse. I kept hoping the dialer or calling tools might have some in-built help feature to guide me in real time, but that wasn’t the case. Even the database and training sessions didn’t prepare me for some of the basic questions I had. In the end, the lack of accessible communication channels made it hard to get the assistance I needed, leaving me quite dissatisfied with the support side of things.