Finding help was a lengthy and tiring process
I found the whole process of trying to get support from WFHI to be quite exhausting. When I needed assistance with the software configurations, I first looked through the online help, but it was hard to locate the specific guidance I required. The categories seemed broad and not very user-friendly. Then, I attempted to call the support line multiple times during business hours but either faced long wait times or was redirected several times before reaching any representative. Even then, the answers given were basic and didn’t fully address my complicated issue with the dialer setup. I tried following up with emails, but responses were delayed, which added to my frustration. Overall, finding what I needed was a slow, frustrating process that took much longer than expected. The effort it took to get effective help was disproportionate to the nature of my problem and left a poor impression on me regarding the convenience of support services at WFHI.