finding details was a lot harder than i thought it’d be
Honestly I didn’t think it would take so much effort just to find what info I needed before buying. I kept going back and forth on the website and the available materials didn’t fully explain how the software would work in day-to-day use. The search function wasn’t great and sometimes felt like I was hitting dead ends, which was frustrating. Even chatting with support took longer than expected to get clear answers, with repeated clarifications needed. I guess the training sessions helped after I signed up, but figuring out what exactly to purchase felt like too much work. I was hoping for a smoother and quicker path but it felt messy and low on easy guidance. Maybe people who are patient and tech-savvy might manage better, but for me it was a bit of a hassle. At least the invoice and sign-up process were straightforward once I was in, so some things did go fine finally. Still, I think they could do a better job upfront making it clear what’s included and how to get started.