Finding billing info was a nightmare and took too much effort
I tried to figure out the billing and payment stuff myself, but it was honestly frustrating at every step. The software’s dashboard didn’t make it easy to find the specific invoices I was looking for, and the payment history was cluttered with too much unrelated info. I spent a lot of time just clicking around and scanning menus without clear labels or help tips. When I reached out to telephonic support, I had to wait on hold for quite a while before I got to talk to someone. Even after that, the explanations weren’t very helpful and felt repetitive. The automatic updates didn’t improve the situation at all, in fact, they sometimes changed the layout which made navigation on my next login even harder. Overall, the effort it took to manage my billing and payments was much more than I expected or was willing to tolerate. It’s disappointing since I was hoping for a simple and clear process but I ended up wasting a lot of time and energy.