Finding billing info was a considerable hassle
I found it quite difficult to quickly locate the billing and payments information I needed when I first started. The invoicing states and payment steps weren’t intuitively laid out in the user interface or the training materials provided. As a result, I had to contact telephonic support multiple times to clarify the process, which added to the delay and frustration. Though the support staff were generally polite and eventually helpful, the need to repeat explanations or wait on hold for assistance was not ideal. The automatic update feature works fine and kept the software current, but that didn’t help my billing confusion. On the positive side, the sign-up and invoice creation went through once I understood the procedure, so after putting in effort the process stabilized. Still, the effort required just to understand billing basics was disproportionate considering other parts of the software run smoothly. I believe clearer upfront instructions and more direct access to payment overview screens would improve things significantly. Overall, the effort to get secure and confident with payments was noticeable and uncomfortable, even though the billing transactions themselves were eventually processed without errors.