Finding basic info was easy but deeper details were tough to locate
Overall, my experience with WFHI's training and onboarding had its ups and downs regarding how easily I could find the information I needed. At first, the core sections like setting up accounts and accessing the dialer were easy to locate and well explained, which helped me get started without too much hassle. However, when I tried to delve deeper into more advanced features, especially related to database management and updates, it became more challenging. The search and navigation options were not intuitive, and sometimes I had to go through several screens or watch multiple videos before finding what I was looking for. Support was available, but for day-to-day queries, the self-service resources could have been organized better. That said, one thing that worked well was the clear labeling of the basic modules and step sequence during onboarding, which prevented initial confusion. Still, for someone who wants to master the software quickly, the difficulty in accessing comprehensive details could be frustrating over time.