Finding answers was a hassle, honestly took way more effort than expected
So I was trying to figure out how to get support and answers to my questions with the software, but honestly, it was pretty tough to find the info I needed quickly. I spent quite a bit of time going through the online help sections before I even thought about calling their telephonic support. The way the database feature integrates with the calling tools was interesting but confusing at first—I often got stuck not knowing where certain functions were located. When I did reach out to telephonic support, it was okay enough, but still required explaining the same things multiple times, which wore me down a bit. The automatic updates sometimes changed parts of the interface unexpectedly, so I had to keep relearning how to navigate. On the plus side, the payment and invoicing steps were straightforward, I just wasn’t expecting the rest of the process to feel like such a scramble. It felt like I was spending more time trying to get help than actually using the software properly, which was frustrating. Honestly, I thought getting started here would be easier, but it ended up being more work than I bargained for to find the right guidance.