finding answers took some digging
I found the support a bit of a mixed bag in terms of finding what I needed. The guides and training materials are decent enough, but I had to sift through quite a few sections before landing on the exact info for the dialer settings I wanted to adjust. It wasn’t super intuitive to figure out where the database tutorials lived at first, which sucked a bit considering I was trying to get up and running quickly. I did appreciate that once I found the support hotline number, telephonic assistance was really helpful and they talked me through the steps calmly. The payment and invoicing questions were easier to solve since that info was more upfront in the user dashboard. Overall, it took some patience to locate the right help content, but once there I got the explanations I needed to keep moving forward.