Finally understood it after some back-and-forth
Initially, I was caught in a bit of a loop with the sales process, which involved repeated explanations and a few waiting periods. At first, it was a little tedious to handle the multiple calls and emails trying to clarify what was included in the offering. But after some patience, the details began to make more sense, and the moment it clicked for me was when the features list was broken down simply and clearly. This made it easier to understand how the software and training might fit my requirements. There was a brief pause in communication that caused some uncertainty, but overall, the team was helpful when actually engaged. The clarity on the database integration and the dialer functionality was particularly useful. Though the process took longer than I would've liked, it wasn't overly frustrating once I could see the full picture. I would say the sales experience was fine, but it definitely worked better once the initial confusion settled down.