Finally, the labels made some sense – sometimes
At first I was kinda thrown off by the way things were named in the software and on the dashboard. Like, some labels for the calling tools and the database fields didn’t really match what I’d expect, which made me wonder if I was doing something wrong. The training helped a bit, but even then I kept double-checking just to be sure. Then, during a support call, the person explained the purpose of different menu options in a way that finally clicked for me. That moment made me realize the interface could’ve been a bit clearer, but at least the explanation was solid. However, I also found it confusing when automatic updates changed some labels or features without much notice, so I had to read through release notes again. So, the wording and labels didn’t always make sense immediately, but with a bit of patience and support, things started falling into place. Still, I think better proactive communication about updates would stop other users from circling around this same confusion.