Finally set up and running
I’d like to say I’m all set now, but the path to getting started with WFHI’s software was longer than I’d hoped. The support team eventually helped me get through the onboarding and explained the use of the dialer, the database, and the automatic updates. It took some back and forth phone calls to understand the logic behind the training modules and how to fit the workflows into my daily routine. The telephonic support was patient but sometimes slow to respond, which added to my fatigue given that I’d explained parts of my issues before. Still, the tools themselves work well now that I’m past the learning curve. I have started using the calling features regularly. So, even though it took more time to get going than I was comfortable with, I am working steadily with the software and will continue to do so.