Finally got support, but it was slower than expected
When I first started using the platform, I was quite eager to get everything up and running quickly, but in reality, it took a lot longer than I had anticipated to get meaningful support and communication. The telephonic support was polite but delays between calls and getting actual help were frustrating. I called multiple times before I felt like I was even talking to someone who knew the product well. They did answer my questions about the calling tools and database features eventually, but it felt more like a slow drip of information than the quick support I expected. The onboarding training sessions were helpful in theory, but without fast responses to my technical queries, their impact was reduced. The sign-up and payment process went smoothly enough, but it didn’t prepare me for the communication gaps. After a while, I managed to get started with the software by patching the gaps myself, but I wished the support side had been stronger to speed things up. The outcome is that I can use the product now, but it took more patience than I expected.