Finally got some clarity but still not confident
You made the support available, which I appreciate, but the overall communication left a lot to be desired. I repeatedly had trouble getting clear answers on how to use the calling tools and database. Your representatives provided the necessary updates, yes, but the explanations were often too technical or vague for someone new to remote workflow software. I understand the system may be complex, but you could have done better guiding me step-by-step. By the end, I do feel somewhat more confident, although not as much as I expected when I started. The invoicing process was smooth enough, and the payment steps were straightforward, which at least reduced some frustration. Yet, I was hoping the telephonic support would be quicker to resolve issues instead of giving generic responses. Overall, you helped me get through it, but I’m still not fully confident about using everything independently.