finally got it working smoothly after some trial and error
I have to say initially I was kinda lost with the support and the communication around setup and using the dialer. The documentation was okay but I had to figure out quite a bit myself. What really helped was when I actually got to use the calling tools alongside the database feature in a real scenario. That’s when things clicked, it started making more sense how everything integrated. The telephonic support was there but it wasn’t super fast to reach someone and they didn’t always have the exact answer. So a mix of trial and error and using the auto updates helped me stay in sync with the system’s changes. It wasn’t perfect but after a few days the invoicing and payment process became straightforward. Honestly, the experience felt a bit like learning on the job, which is fine if you don’t expect to be spoon-fed every step of the way. I’d say if you are comfortable exploring some features on your own and patient with the support wait times, you’ll get there eventually. Just know it might take a bit more effort than expected at first.