Finally got it when training lined up better
When I first began the training, I expected the steps to be logically arranged so I could build my knowledge progressively. However, the order of instructions initially felt disjointed. I was trying to use the dialer feature but had missing context since the database setup was introduced later, which made the process a bit confusing. The moment it clicked for me was when I paused and revisited some earlier modules, realizing they work better when you follow them after having basic access fully set up. The training probably assumes a bit more familiarity than what I had, but once I adjusted my approach, things flowed more smoothly. On the downside, some important parts were delayed until late in the onboarding, which disrupted my workflow. So, the experience was mixed: some frustration in the beginning but eventually a sensible order emerged and helped me get comfortable with the system.