Finally got it after a couple of tries, won't need much help next time
At first, the training session was a bit overwhelming because of the volume of features, especially setting up the dialer and integrating it with my database. I took the onboarding step-by-step, though, and after a few tries, the moment it clicked was when I realized how all the modules connect together to support my workflow. The trainers guided me through the software’s interface patiently, but the best learning came when I started using the calling tools myself under their supervision. Now, after this experience, I feel confident that next time I install or update the software, I won’t need much external help. The invoicing and payment steps were clear and easy to follow, which made beginning the whole process less stressful. In summary, once you pass the initial learning curve, the system becomes quite intuitive and smooth to operate without recurring assistance.