finally got help but nothing got fixed
So I needed help with the dialer because calls kept dropping and the database wasn’t syncing properly. I sent messages and called support but most of the time I got no reply, which really made things tough and slow. Once I did get a callback, the person tried to explain things but didn't actually fix the problem. It was frustrating because I had to keep repeating the same info and still the issue remained. The updates also didn’t seem to help, sometimes making things worse with new bugs. Sign-up and payments were easy enough, so I can't complain there, but it felt like the whole support system wasn’t ready to handle my questions or urgent needs. Maybe they are overloaded or something, but for me the slow and spotty communication meant I wasted a lot of time and energy trying to get the basics working. I expected better since this is supposed to be software for remote workflow, but I was really left hanging and honestly it didn’t help my work get any better or easier.