Finally found what I needed after some searching
At first, I felt lost trying to find detailed help on the call dialer functionality within your support system. It wasn’t immediately clear how to get assistance for the database syncing issues I faced. However, once I started speaking on the phone with support, the process became much more understandable. The moment it clicked was when they walked me through the calling tool steps verbally. I will say that your online resources could be easier to navigate since I wasted some time before calling. Overall, direct communication made a difference.