finally found what i needed after some digging
Honestly, when I first looked into wfhi software and training, I wasn't sure where to start. Their site and sales info had a lot of details to sift through, and I had to clarify exactly which training courses and software plans matched my remote workflow needs. It took some back-and-forth with sales chats before I landed on the right product, which was a bit tiring because I’d explained my setup a dozen times already. But once I figured it out, signing up and onboarding were pretty straightforward. It's good they have stuff geared toward people familiar with telecommunication workflows, though I do wish their pre-purchase info was easier to parse quickly. If you know what you want, it's faster, but for newcomers like me, expect to do some homework before actually getting started with the calls and database features. Still, the training offered once you sign up definitely helps fill in the gaps that the sales phase could have made clearer.