Finally clicked when database was linked to dialer, till then meh
Honestly, following the training steps felt a bit all over the place at first. The sequence didn’t seem logical to me and it was tiring repeating parts I thought I’d finished. I was waiting for that moment when everything would suddenly make sense but it took a while. It wasn’t until the database feature fully integrated with the calling tools that I truly got how things fit together. Before that, I wasn’t sure if the order of modules was designed well or just a random shuffle. The onboarding felt like it could have been more structured to avoid the confusion. I had to re-listen to some training parts multiple times to get things right, which was draining. So the moment it clicked came late, but it was a relief to finally see how the workflow worked end to end.