Final result was steady, not perfect
My experience with support and communication has been quite mixed. On one hand, when things went wrong with the dialer software, the telephonic support team was reachable and tried to troubleshoot patiently. They were helpful in explaining the next steps to fix database sync issues. However, I found sometimes the solutions proposed were slow or the problem would reoccur after automatic updates. The onboarding flow was streamlined enough but a few glitches cropped up which delayed my initial setup. Still, the invoicing and payment process was straightforward, with clear communication about due dates and payment options. So overall, while the resolution was satisfactory eventually, it wasn’t as smooth as I expected. That leaves me feeling cautious about relying on this service wholeheartedly, yet optimistic that the core software and support structure can be depended on with some patience. It’s neither a perfect system nor a complete failure, just a balanced mix of ups and downs on communication and problem handling that I experienced.