2 out of 52 of 5Verified customerSales and pre-purchase
final process disappointing compared to pre-purchase promise
I was quite hopeful before signing up because the information given seemed comprehensive and reassuring. But when the purchase process ran into some issues, it didn't handle them as smoothly as expected. Instead of quick resolutions or clear next steps, I felt stuck and had to reach out multiple times. The initial sales pitch made it seem like support would be proactive, but that was not my experience. One good aspect was I eventually got a response that was clear, but overall it didn’t match what I anticipated from their detailed pre-purchase documents. It left me wishing the system for handling errors was more robust and user-friendly.