Final decision was to move on rather than stay engaged
The training and onboarding experience had its ups and downs. Initially, the software seemed promising, but I found myself repeating some of the same steps, especially around setting up the database and integrating the dialer, which became tedious. There were moments where the system felt slow, and waiting for telephonic support responses stretched the process longer than I was comfortable with. However, the clarity of the modules, once completed, did help me understand the workflow better. Despite that, the overall time consumed and repetition made me decide that this might not be the best fit for my needs currently, even if the software itself has potential for those willing to invest extra patience.