Final decision positive despite some waiting in sales process
The sales and pre-purchase experience had its ups and downs. On one hand, the representatives were knowledgeable and answered many of my questions about the software and training offerings. That gave me the confidence to move forward with the purchase. On the other hand, I found the process included some unnecessary repetition — I had to explain parts of my requirements more than once to different people, which felt a bit tedious. Additionally, there were moments of waiting between calls where I wasn’t sure what the next steps would be, which stretched the timeline longer than expected. Despite these minor inconveniences, the overall clarity in explaining the invoicing and sign-up steps left me with positive feelings about committing to their services. The ease of accessing the necessary documentation and the transparent communication about what comes next also helped balance the experience. So, while the buying journey was not flawless or perfectly quick, I am satisfied with how things turned out finally and believe the product matches what was promised.