figuring things out myself felt like both a challenge and a plus
The pre-purchase conversations were quite straightforward but I found that once I had the software, I really had to figure out some details on my own. The onboarding documents were helpful, but certain parts of the dialer setup and database integration weren’t clearly explained in the initial communication. That said, I gradually worked through the configurations and appreciated that the system gave me the flexibility to customize things according to my workflow. The main positive was that I never felt rushed or pushed into a rigid process, which made it more manageable. However, I do think a bit more guided support during those early steps would have made my learning curve less steep. Still, the overall pre-sale communication prepared me well enough to approach the software confidently. So in the end, while I’d have liked more hand-holding, the experience was satisfactory and mostly empowering.