Figuring out the whole setup took more effort than I expected
I was prepared to spend some time working through the various parts of the software and training, but it took quite a bit more figuring out on my own than I anticipated. The onboarding flow was mostly standard, but some of the features in the calling tools and database needed extra trial and error to understand how they would fit my workflow. I appreciated that the automatic updates came through smoothly, but I often had to check documentation or piece together information on my own about how to best organize the database for my team's needs. The support available was helpful but sometimes slow to respond, so I couldn't always rely on them immediately when I hit a snag. That effort did pay off eventually, and I started to feel comfortable using the software effectively after a few sessions. While the sales interactions were clear, I don’t think they fully conveyed the amount of hands-on work I’d need to do after purchase. Overall, it’s a solid platform but be ready for some heavy self-driven learning at first before it runs seamlessly.