Figuring out the details myself was a big part of onboarding
Honestly, I enjoyed the training overall, but I found myself having to figure out quite a bit on my own. The onboarding started well enough with clear instructions about signing up and setting up the software. However, when it came to using the dialer and database features, I noticed that not everything was spelled out in detail. So, I had to spend some extra time experimenting and watching tutorial clips to get comfortable. I guess it’s not unusual to need this trial-and-error phase, but I had expected a more guided experience. What I found missing was a more interactive or hands-on walkthrough during the training sessions. While the team was supportive when I reached out, I wished the documentation could be more comprehensive to reduce the guesswork. Looking back, the need to self-explore probably helped me learn better, but I feel other users might prefer a bit more structured guidance. The mix of assistance and self-discovery turned out okay for me, even if a little frustrating sometimes.