Figured out way too much by myself during onboarding
I would tell a friend that while the training and onboarding had its moments, overall I felt I ended up figuring out far too much on my own. The initial onboarding setup introduced the basic concepts, but the lack of detailed guidance in certain areas became apparent once I started using the software for calling and database management. There was an assumption that I would navigate through some learning curves independently, which was somewhat frustrating. I acknowledge that self-learning is part of adopting new software, but the balance felt off here. The training modules could have been clearer and more supportive to reduce the time spent troubleshooting basic functions. This experience left me wishing for a more structured path through the onboarding process to avoid unnecessary time lost to guesswork. In summary, it was a mixed experience because while I appreciate the flexibility, more hand-holding would have made the start much smoother and less frustrating.