figured a lot out myself but the dialer impressed
So honestly the pre-purchase info around the software wasn’t the clearest to me, and I found myself circling back to figure out how the calling tools actually worked in practice. The sales process gave some broad strokes, but I had to spend quite a bit of time exploring the dashboard and dialer on my own to fully get it. However, what really stood out was how well the dialer performed once I got the hang of it — it was reliable and helped me keep track of calls neatly, though setting it up did require some trial and error with the database integration part. That was a bit frustrating because the onboarding didn’t break it down step-by-step as much as I wished, which meant I wasn’t always sure if I was using the features optimally. Still, once the dialer was up and running, it saved me more hassle than I expected. Looking back, I think if there were clearer instructions during pre-purchase about how to set this up exactly, it would’ve eased the process. But hey, overall, the dialer has been a real win.