Figure it out yourself or risk waiting a lot
In terms of sales experience, I would say the outcome was very mixed. The initial sign-up and payment process was fairly standard, nothing special, but it worked without hassle. However, I found that a lot of the finer points, like how the dialer interacts with the database or the nuances of the automatic update system, were not clearly explained or documented before purchase. This meant I had to spend a significant amount of time experimenting on my own to understand how everything fits together. The telephonic support is there, but it often felt like I was waiting for someone to get back to me rather than getting immediate answers. In the end, I succeeded in getting the system to work the way I needed, but I had to do most of the work myself rather than being guided fully through all critical steps.